Privacy Statement

Support: We provide 24/7 customer support in more than 20 languages through our local offices. Forwarding relevant information, such as reservation information or your user account information, to our global support staff enables us to respond to your inquiries. This includes helping you get in touch with the right Trip Provider and answering any questions you may have about your Booking (and any other questions).

Account: topswedenresorts.com users can create an account on our site or app. We use the information you give us to manage your account. Users can use it to use useful services. You can manage Bookings, take advantage of special offers, make future bookings and change preferences.

Manage your own settings to create and share lists and photos, use your previous Services search history, and check other travel information you've provided. You can also see all of the reviews you've left.

If you prefer, you can share certain user account information by creating a public account linked to the name or nickname of your choice.

If you have a topswedenresorts.com for Business account, you can store contact information, manage reservations made for business, and link other users to that same topswedenresorts.com for business account.

Online Groups: For users who have an account, we offer the ability to join online groups or forums, such as travel communities, and interact with one another there.

Marketing: We use your data for marketing purposes. For example:

We use your contact information to send you periodic newsletters about travel products and services. You can quickly and easily unsubscribe from email marketing materials at any time. Simply click on the unsubscribe link in every email or other message, or change your account settings.

On topswedenresorts.com, mobile applications or third party sites (including social media sites) you may see customized offers created based on the information you provide, and the content displayed on your site may also be customized. These could be offers that you can book directly through topswedenresorts.com or partner sites, or other offers and products from third parties that we think you may find interesting.

If you participate in other promotions (such as sweepstakes, referral programs, or contests), only relevant information will be used to manage those promotions.

Communicating with you: There may be other occasions when we contact you, including by email, chatbot, regular mail, phone or text message. The method we choose to contact you depends on the contact information you previously provided.

We handle all messages you send us. There may be a variety of reasons for this, such as:

Processing inquiries from you or your booked Trip Provider. topswedenresorts.com also offers customers and Trip Providers different ways to share information, inquiries and comments about Trip Providers and Reservations made through topswedenresorts.com. Please see "How does topswedenresorts.com handle messages you exchange with a Trip Provider through topswedenresorts.com?" for more information.

If you have started but not completed a Booking online, we may contact you and suggest that you complete the Booking. We believe this extra measure will help you pick up where you left off without having to search for a Trip Provider or fill out personal information again.

If you use our services, we can send you a survey or ask you to leave a review about topswedenresorts.com or the Trip Provider.

We also send you other materials related to your Reservations, such as information about how to contact topswedenresorts.com if you need help with your trip, or information we think may be helpful in planning your Trip. We also send you information about future Reservations or reports about previous Reservations you have made on topswedenresorts.com.

Even if you have no future Reservations, we may still send you other administrative messages that may contain security warnings.

In case of violations on your part, we may send you a notice and/or warning.

Market research: Sometimes we invite our users to participate in market research. Please review the relevant information in the invitation to understand what personal information will be collected and how it will be used in the future.

Service improvement: We also use personal information for analytical purposes and to improve products. This is part of our commitment to improve the service we offer our customers.

Data may also be used for test purposes, to solve problems and to gather statistics about our business. Our primary purpose is to collect information about the operation of our services and how we use them in order to optimize our site and applications and make them more user-friendly and useful. As much as possible we strive to use anonymous and anonymous personal data for this analytics work.

Promoting a better price based on your location: When you search our site or app, for example to find a home, rental car or airline ticket, we analyze your IP address to see if you are in the European Economic Area (EEA) or another country. This way we can give you the best price for your region (EEA) or for the country (outside of the EEA) you are in.

Customer reviews and other destination information: During and after your Trip, we will invite you to leave a review. We can also give this opportunity to people traveling with you or to someone for whom you made the reservation. You will be invited to tell us about the Trip Provider or destination.

Account holders topswedenresorts.com can use a nickname to display next to their review in place of their real name. If you'd like to use a nickname, you can choose one from your account settings. It is also possible to set an avatar.

If you leave a review, you agree that it will be displayed (as detailed in our Terms and Conditions), such as on the relevant Trip Provider information page on our website, mobile applications, our social media accounts and social media applications, on the relevant Trip Provider's online platform or on a business partner's website. We do this so that other travelers are informed about the quality of the Service you used, the destination you chose, and other experiences you want to share.

Call Tracking: When you call topswedenresorts.com customer service, we use an automatic caller ID system to link your phone number to your existing reservations. This helps both you and us save time. However, our support staff can ask for other authentication information to help keep your reservation private.

When talking to our customer service team, calls may be monitored in real time or recorded for quality control and training purposes. This includes the use of recordings for complaints, lawsuits and fraud detection.

We do not record all calls. If a call is recorded, each recording is kept for a limited period of time and then automatically deleted. An exception is when we determine that a recording is necessary for fraud investigation or legal purposes. Please see below for more information.

Providing a safe and secure environment for you, your fellow travelers, business partners topswedenresorts.com and our Travel Providers, we continuously analyze and use certain personal information to identify and prevent fraud and other illegal or unwanted activity.

We also use personal information for risk assessment and security purposes, including when you report a possible security breach, or to authenticate users and reservations. To accomplish this, we may block certain Reservations or suspend a reservation until we complete the check.

Legal purposes: In some cases, we may use your data to address and resolve legal claims and disputes, for government investigations and regulatory compliance, and to enforce the terms under which topswedenresorts.com provides online reservation services, or to comply with law enforcement requests.

Providing your personal information to topswedenresorts.com is voluntary. However, in some cases we will only be able to serve you once we have collected certain personal information. For example, we won't be able to process your booking unless we have your name and contact information.

When we use automatic processing of personal data that results in any legal consequences or has other similarly significant impacts on you, we will always take the necessary steps to protect your rights and freedoms. This includes the right to have the operator intervene in the processing.

To process the information as described above, we rely on the following legal framework:

With respect to the purposes stated in paragraphs A and B, topswedenresorts.com relies on legitimate grounds that the use of your personal information is necessary to fulfill the contract, in particular to complete and manage your Booking.

If the necessary personal information is not provided, topswedenresorts.com will not be able to complete your Booking or provide support. Subject to the purposes specified in paragraphs C-L, topswedenresorts.com relies on its legitimate interests (or the legitimate interests of third parties) to provide and improve services, prevent fraudulent activity, and perform other lawful activities (as further described in paragraphs C-L).

When personal data is used for the legitimate benefit of topswedenresorts.com or other third parties, your rights and legitimate interests in protecting your personal data will take precedence for topswedenresorts.com over the rights and interests of topswedenresorts.com or third parties. For Purpose M topswedenresorts.com relies, where applicable, on compliance with legal requirements (e.g., for law enforcement inquiries).

If applicable law requires topswedenresorts.com to obtain your consent before processing your personal information (for example, to send you a marketing newsletter), topswedenresorts.com is required to do so before processing begins.

If you would like to object to our use of your data for the purposes listed in paragraphs C-L, and you do not have direct access to opt-out mechanisms (for example, in your account settings), you can contact us at [email protected]

How does topswedenresorts.com share your data with third parties?

We share your personal information with third parties under certain circumstances. Those third parties include:

The Trip Provider from whom you made your reservation: In order to complete your reservation, we transfer the relevant information about your reservation to the Trip Provider you booked with. This is a necessary action to fulfill our obligations.

Depending on the Booking and the Travel Provider, the information we transmit may include your name, contact information, payment information, names of people traveling with you, and any other information or preferences you provide during the Booking.

In some cases, we also provide the Travel Provider with some of your additional historical data. This information includes whether you have booked with the provider in the past, the number of topswedenresorts.com bookings you have made, verification that you have not had any violations, the percentage of cancelled bookings and whether you have provided feedback on past bookings.

If you have a question about a Trip, we may contact the Trip Provider to ask them to process your inquiry. If payment was not made during the topswedenresorts.com booking process, we will forward your credit card details to the administration of your booked Trip Provider for further processing (provided you have provided these details).

In the event of a claim or dispute related to a Booking, we may provide the Travel Provider with your contact information and other information about the booking process if necessary to resolve the situation. This may include, but is not limited to, your email address and a copy of your booking confirmation as proof that the Booking has been completed or to confirm the reasons for cancellation.

For completeness, Travel Providers will continue to process your personal information, and topswedenresorts.com has no control over that process. Travel Providers may also ask for additional personal information, such as for additional services or to comply with local restrictions. If possible, please review the Travel Provider's Privacy Statement to understand how they handle your personal information.

Providers: Please note that some Trip Providers may request that we share your personal information with the contracted Provider in order to be able to complete and manage your reservation. Providers act on behalf of Trip Providers and help them manage their reservations.

Payment services.

We use third-party providers to process payments and refunds or provide billing collection services. If you or a bank cardholder has requested a refund on your Booking, we will need to provide certain details of your Booking to the payment service provider and the relevant financial institution in order to process the refund. This may include a copy of your booking confirmation or the IP address from which you made the booking. We may pass information to the appropriate financial institutions if we feel it is absolutely necessary to detect and prevent fraud.

If you or a bank cardholder has requested a chargeback on your Booking, we will need to give some details of your Booking to the payment service provider and the relevant financial institution in order to make the chargeback. This may include a copy of your reservation confirmation or the IP address from which you made the reservation.

We may also share information with appropriate financial institutions when we feel it is absolutely necessary to detect and prevent fraud.

Marketing services.

We share personal information with our advertising partners, such as your email address, IP address and telephone number, as part of topswedenresorts.com marketing services provided through third parties (to ensure that relevant advertising messages are shown to a relevant audience). We use technologies, such as hashing, to associate your email address, IP address and/or telephone number with your existing customer base so that your data cannot be used for other purposes. For more information about personalized advertising and options, see our Cookie Policy.

Partners in advertising.

We use advertising partners, such as metasearch engine providers, so that you can compare our offers with those of other online booking sites. When you book on topswedenresorts.com after using our Ad Partner, we send that Ad Partner the details of the reservation you made on topswedenresorts.com.

Other professional third parties: In some cases (such as disputes, legal claims or audits), we may share your personal information with professional advisors. This includes law firms or auditors. We will only share your personal data to the extent necessary, and such third parties will process that data in accordance with their own professional obligations.

Competent authorities: We transfer personal data to law enforcement authorities to the extent required by law or strictly necessary to prevent, detect or suppress criminal activity and fraud or if we are otherwise legally obligated to do so. In addition, we may need to disclose personal information to the appropriate authorities to comply with legal requirements (for example, under short-term rental laws), to protect our rights or property, and the rights and property of our business partners.

Business Partners: We work with many business partners around the world. These business partners distribute and promote topswedenresorts.com services, including those of our Travel Suppliers.

If a partner provides customer support, topswedenresorts.com will (if necessary) give them the details relevant to your booking so that you get proper assistance.

When you make a reservation on the website of one of our business partners, they may receive some of your personal information related to that particular reservation and information about your activities on that site. This is done for business purposes.

When making a reservation on a business partner's site, read their privacy policy if you want to know how your personal information might be handled.

We may also share information about our users with business partners to detect and prevent fraud in the event of an emergency.

In the event of an insurance claim involving you and the Travel Provider, we may provide the insurance company with the necessary information (including personal information) for further processing.

Partner Offer: We can present you with a "Partner Offer". If you book an accommodation marked "Partner Offer", your booking will be processed by a Travel Provider who is not affiliated with the accommodation you are booking. During the booking process, we will need to share some of your personal information related to the booking with that third-party partner.

If you are booking an Offer from a partner, review the information provided during the booking process or on the booking confirmation page to learn more about the Travel Provider and how they will subsequently handle your personal information.

The Booking Holdings Inc. group of companies: Read how your personal information is shared with other companies in the Booking Holdings Inc. group of companies.

{site#} does business all over the world. The data we collect from you as described in this Privacy Statement may be available, may be transferred or may be stored in countries which may not have the same data protection laws as the country in which you originally provided the information. In such cases, we will apply measures to protect your data as described in this Privacy Statement.

This also applies when you are in the European Economic Area (EEA). The countries to which your data may be transferred may not have laws that provide the same level of protection for your personal data as laws in the EEA. If so, we will take appropriate security measures to ensure that these data transfers comply with European privacy laws.

In particular, when your data is transferred to third-party service providers, we provide for appropriate contractual, organizational and technical measures when dealing with such providers. We do this by introducing Standard Contractual Clauses approved by the European Commission by examining the countries to which data may be transferred and by taking specific technical and organizational security measures.

In some specific instances, we will transfer your data outside the EEA because it is in your best interest or necessary to enter into a contract with you or to fulfill a contract you have entered into. For example, when you make a reservation on topswedenresorts.com or through a business partner, we may need to transfer your data to a Travel Provider or business partner who is outside the EEA.

You can ask us for a copy of the security measures we have implemented (when possible) by contacting us at [email protected]

How is your personal information shared with other companies within the Booking Holdings Inc. group of companies?

topswedenresorts.com is part of the Booking Holdings Inc. For more information, visit Bookingholdings.com.

We may receive your personal information from other companies in the Booking Holdings Inc. group or share your information with those companies for the following purposes:

providing services (including for making and managing reservations and processing payments);

providing customer support;

detect, prevent and investigate fraud and other illegal activities, as well as data breaches;

analysis and product improvement;

Providing you with personalized offers or sending you marketing materials with your consent or as otherwise permitted by law;

storage, maintenance, processing and security of that data;

compliance with applicable laws.

Where applicable and unless otherwise specified, for purposes A-F, topswedenresorts.com relies on its legitimate interests to share and receive personal data. For purpose G, topswedenresorts.com relies, where applicable, on compliance with legal requirements (e.g., when receiving requests from law enforcement).

For example, topswedenresorts.com works closely with Rentalcars.com to provide ground transportation services to customers. Check out "How is your personal information handled by ground transportation providers?" to learn more.

All companies within Booking Holdings Inc. may need to share customers' personal information to protect them from fraud on their online platforms.

How is your personal information handled by ground transportation providers?

topswedenresorts.com Transport Limited, acting under the trademark Rentalcars.com, is a private limited company incorporated under the laws of the United Kingdom. Its offices are located at 100 New Bridge Street, London, EC4V 6JA.

topswedenresorts.com and Rentalcars.com (part of Booking Holdings Inc.) work closely together to bring you ground transportation services through topswedenresorts.com sites and apps like cars.topswedenresorts.com and taxi.topswedenresorts.com.

The ground transportation services offered through topswedenresorts.com websites and applications are provided by Rentalcars.com under the topswedenresorts.com trademark. When you make a reservation or search for ground transportation services on the app or website, topswedenresorts.com and Rentalcars.com are jointly responsible for collecting and using your personal information.

In addition to the data we process to provide you with ground transportation searches and reservations, topswedenresorts.com and Rentalcars.com may also independently use your personal data. This is consistent with the purposes set forth in this Privacy Statement and the Rentalcars.com Privacy Statement.

You can contact topswedenresorts.com at any time to receive more information about the interaction between topswedenresorts.com and Rentalcars.com or to exercise your rights regarding your personal data collected via topswedenresorts.com sites and applications. For your contact email address, see "Who is responsible for processing personal data on topswedenresorts.com sites and applications and how to contact us?"

How is your personal information shared and subsequently processed to provide insurance services?

topswedenresorts.com Distribution B.V. is a sister company to topswedenresorts.com with its registered office at 597 Herengracht, 1017 CE Amsterdam, The Netherlands. topswedenresorts.com and topswedenresorts.com Distribution B.V. work closely together to offer customers various insurance products and services for Reservations, such as cancellation insurance.

The offering of insurance products may involve several parties (e.g. intermediaries, underwriters and other agents). If topswedenresorts.com Distribution B.V. is involved, it will act as an intermediary and authorized agent or designated representative (depending on the jurisdiction) on behalf of the insurer to offer insurance products and services to topswedenresorts.com customers.

See the information provided in the booking process for more information about topswedenresorts.com Distribution B.V. and the parties working with topswedenresorts.com to offer you these products and services. The insurer's details are contained in the insurance policy and related documentation provided to you.

When you offer an insurance product, topswedenresorts.com and topswedenresorts.com Distribution B.V. may have to use and share personal data relating to that product. This data relates to you as a potential or actual policyholder, policy beneficiaries, family members, claimants and other parties related to the claim:

In order to provide offers, arrange insurance coverage and process insurance claims, certain personal information provided to us during the booking process ("General Booking Information") may need to be transmitted to topswedenresorts.com Distribution B.V. You may also be asked for additional information, such as the full names of family members or other beneficiaries, or insurance claim details ("Insurance Data").

If you make a claim on an insurance policy, it may be handled directly by the insurer. This means that you may be asked for personal information in order to submit the claim directly to the insurer. The insurer will inform you of this at the time your data is collected. When your claim is reviewed by the insurer, topswedenresorts.com can get information about the status of your claim to provide you with customer support services.

When topswedenresorts.com Distribution B.V. acts as intermediary for insurance products and services through topswedenresorts.com, both companies are jointly responsible for collecting insurance data and transferring it from topswedenresorts.com to topswedenresorts.com Distribution B.V. However, topswedenresorts.com Distribution B.V. acts as the sole operator with respect to any processing outside of topswedenresorts.com systems Any personal data collected topswedenresorts.com for insurance purposes will be processed in accordance with this Privacy Statement.

For more information about the relationship between topswedenresorts.com and topswedenresorts.com Distribution B.V. and to exercise your rights regarding personal information collected through topswedenresorts.com and applications, please contact us.

How does topswedenresorts.com handle messages that you and the Travel Provider you made a reservation with can send through topswedenresorts.com?

topswedenresorts.com can provide you and Travel Providers with tools to share messages about Services and existing Reservations. These messages go through topswedenresorts.com. This service allows you and your Trip Provider to contact topswedenresorts.com about Reservations through the website, our apps, or other channels we provide.

topswedenresorts.com has access to posts and can use automated systems to review, scan and analyze posts for purposes:

security;

fraud prevention;

compliance with statutory and regulatory requirements;

detecting potential misconduct;

developing and improving products;

research;

Customer engagement, including providing you with information and offers that we think you may be interested in;

Providing customer or technical support.

We reserve the right, in our sole discretion, to review messages or block their delivery if we believe they may contain malicious content, spam, or could pose a threat to you, Trip Providers, topswedenresorts.com, etc.

All messages sent or received using the topswedenresorts.com messaging tool will be received and stored by topswedenresorts.com. Travel providers and business partners that you book through may also contact you directly via email or other channels that are not under topswedenresorts.com control.

How does topswedenresorts.com use mobile devices?

We offer free apps for a variety of mobile devices, as well as special versions of our site optimized for viewing on phones and tablets.

These apps and mobile sites handle the personal information you provide in much the same way as our site. They allow you to use the location feature so you can find Services near you (if you want to).

With your consent, we may send you push notifications with information about your Booking. You may give us access to your location and contact information in order to provide the services you have requested. Photos that you upload to our platform may also contain location information (metadata). Please see your mobile device manual for instructions on how to change the settings and to allow/disallow this data transfer.

When you choose to use our Voice Assistant to search for our services or manage reservations, your speech will be anonymously translated into text by a third party service provider. You will need to give us access to your device's microphone in order to use this feature.

In order to optimize our services and marketing materials and provide you with the same level of service across all platforms, we use what we call device tracking. This tracking may be done with or without the use of cookies. For general information about cookies and similar technologies, see the Cookie Policy.

With cross-device activity tracking, topswedenresorts.com can track user activity across multiple devices. As part of tracking activity across devices, we can combine data collected from a particular browser or mobile device with data from another computer or device used by the same customer.

In order to optimize the content of the topswedenresorts.com newsletter, we combine search terms and reservations that you have made from different computers and devices. You can unsubscribe from the topswedenresorts.com newsletter at any time.

The content of personalized ads you see on other websites or apps may also be based on the actions you take on related computers or devices. By changing the cookie settings on your device (see "How can you customize the use of cookies?" in our Cookie Policy), you can change the tracking of actions on different devices for advertising purposes. That said, simply logging out of your topswedenresorts.com account does not mean you will no longer receive personalized advertising.

How does topswedenresorts.com use social media?

The topswedenresorts.com company uses social media in many ways. We use them to promote the use of online reservations, promote the products and services of our Travel Providers and improve our own services.

Please note that use of social networking services may result in an exchange of your personal information between topswedenresorts.com and that social networking service provider as described below. You may not use these social media services.

Log in with a social media account. We suggest that you sign in to your topswedenresorts.com account using one of your social media accounts. We do this to save you having to remember another username and password for various online services.

If you sign in to your topswedenresorts.com account once using your social network account, you will be able to do so in the future. You can unlink your topswedenresorts.com account to your social networking account at any time.

Social networking plugins. We've built social networking plugins into the topswedenresorts.com site and apps. When you click one of the buttons (like the Facebook "Like" button), it tells the social networking site some information.

If you are logged into your social networking account, when you click one of these buttons, your social network may link this information to your social networking account. Depending on your settings, the social network may also display them on your profile to other users.

Other social media services. We can incorporate other social media services (such as messengers) so you can interact with topswedenresorts.com or your contacts about our services.

We can run our accounts and offer applications on social media. If you visit topswedenresorts.com through a social network, it can allow you to share information with us.

If you choose to share information, your social network will usually let you know what information will be shared. For example, when you sign in to a topswedenresorts.com user's account using your social media account, certain information from that account may be shared with topswedenresorts.com. This includes your email address, your age, and your saved profile pictures (depending on what you allow in your social media account).

If you sign up for the topswedenresorts.com social networking app or connect to a social networking messenger without a topswedenresorts.com account, the information you can share with us may include basic information from your social networking profile (including email, status updates and contact list).

We use it to better provide you with the service you've requested. For example, to forward a message you want to send to your contacts or to tailor our app or site to your needs. As a result, if you want, we can tailor our apps for you, help you and your friends find better places to travel, and improve our services.

The social networking service provider will be able to tell you more about how they use and process your information when you connect to topswedenresorts.com through that social networking service. For example, they may combine the personal information they receive when you use topswedenresorts.com services through the social networking site with information they receive when you use other online platforms linked to your social networking account.

If you decide to use your Facebook or Google account to connect to our platform, check out the information about how they use the data: Facebook and Google.

What security and data storage procedures does topswedenresorts.com use to protect your personal information?

We follow security procedures to prevent unauthorized access and misuse of personal data.

We have appropriate corporate systems and procedures in place to protect and safeguard your personal information. We also have security procedures and technical and physical restrictions in place to use and access personal data on our servers. Only employees with special privileges are authorized to access personal data in the course of their duties.

We retain your personal information for such period as is necessary to allow you to use our services or us to provide you services (including retaining any topswedenresorts.com user account you may have), to comply with applicable law, to resolve any disputes, and for other purposes that allow us to conduct business, including detecting and preventing fraud and/or other illegal activity. This Privacy Statement applies to all personal information we hold about you as a customer of topswedenresorts.com.

For added security, we recommend that you set up two-factor authentication for your topswedenresorts.com user account. This adds an extra step to the authentication process so that an unauthorized person who gets your username and password (for example, through phishing or social engineering) cannot access your account. You can add this to your account settings in the Security section.

How does topswedenresorts.com use children's personal information?

The services we offer are not designed for children under the age of 16 and we do not collect their data unless it is provided by a parent or guardian (and with their consent). In limited cases, we may collect personal information from children under the age of 16 when making reservations, purchasing services for travel arrangements, or in other exceptional cases (when it is a family vacation). Only information provided by the parent or guardian (and with their consent) will be used and collected.

If we learn that we are processing information from children under the age of 16 without the proper consent of a parent or guardian, we will delete the information.

How can you control the personal information you share with topswedenresorts.com?

We want you to have control over how we use your personal information. You can do this in the following ways:

We want you to have control over how we use your personal information. You can do this in the following ways:

you can ask us for an overview of your personal information that we have in our possession;

notify us of any changes to your personal information or ask us to make adjustments to it; as explained below, you can make some of these changes yourself online when you have a user account;

In some cases, you may ask us to delete personal information, block or restrict its processing, or issue a disclaimer about specific ways we use your personal information;

In some cases, you may contact us to have us forward the personal information you give us to third parties;